Refund Policy

We want your West Aussie Supplies order to arrive in good condition and match the item description.

Eligible unused items may be returned within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging when possible.

To start a return, email support@westaussiesupplies.com with your order number, the item you want to return, and the reason for the return. Please wait for return instructions before sending anything back.

Final sale items, gift cards, digital products, and items marked as non-returnable are not eligible for return.

If your order arrives damaged or incorrect, contact us as soon as possible with your order number and photos of the issue so we can help.

Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.